Customised Order Process

We follow a transparent step-by-step process to ensure you get exactly what you envision.

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1. Advance & Order Confirmation

• Pay 20% advance to initiate your order.
• Our factory begins producing one sample piece.

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2. Sample Approval

• We share photos, videos, 2D/3D drawings, finish samples, or visualisations for your review.
• Order is confirmed only after your approval.
• If you are not satisfied with the sample, we refund the entire advance.

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3. Payment Terms

• 50% payment after sample approval.
• 30% balance before final dispatch.

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4. Transparency & Updates

• You receive regular photos and videos at every stage of production.
• This ensures full clarity, alignment, and peace of mind.

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This process guarantees that your customised lights are made exactly to your requirements, with complete transparency and no hidden risks.