Q: Is COD (Cash on delivery) available?
A: We don't offer products on COD right now. You will have to purchase through online payment only through our secure payment gateway of Instamojo.
Q: Is my Payment Secure?
A: We use one of the most secure payment gateway Instamojo. As one, its server is encrypted & second, it is compliant with PCI-DSS (Payment Card Industry Data Security Standards) as a measure to make sure that the transaction data are 100% safe with Instamojo. Moreover, as per RBI guidelines, if we fail in our commitments, you can raise an issue with Instamojo, and they are bound by law to refund your money.
Q: I Made a payment, my payment failed, but money deducted from my bank/card?
A: We use a secure payment gateway of Instamojo. If the payment failed and the money is still deducted at your end, it will be refunded to you within 10-12 working days. In any case, your payment is secure. You are safe to go ahead and generate a new order. We can also refund from our side in case if we receive payment two times
Q: I am trying to make a payment of over 10 Lakhs but it is failing
A: Our payment gateway currently supports payment below 10 lakhs only. You can make the payment directly to our bank. Post that please, raise a support ticket on our support centre and mention your order details and payment proof, and our team will manually generate your order.
Bank Details.: A/c No.-9211366844-Jainsons Lights Pvt Ltd Rtgs/Neft/Ifc Code-KKBK0000186 ( Kotak Mahindra Bank Chandni Chowk Delhi), Upi-jainsonslights@paytm, Google/Paytm/Phonepay-9899188821, Amazon Pay-9899188821@apl
Q: why I am being charged convenience Fees?
A: We use one of the most secure payment gateway Instamojo. As one, its server is encrypted & second, it is compliant with PCI-DSS (Payment Card Industry Data Security Standards) as a measure to make sure that the transaction data are 100% safe with Instamojo. Moreover, As per RBI guidelines, this transaction is legally binding on us (our company and Instamojo) as you can claim a refund if we don't deliver you goods as per our terms and conditions. Thus to enable this secure system the Payment gateway Instamojo charges convenience Fees.
We advise you to go order through the automated system only to help you track the order better. Otherwise, you can make the payment directly to our bank also. Post that please, raise a support ticket on our support centre and mention your order details and payment proof, and our team will manually generate your order.
Bank Trf.: A/c No.-9211366844-Jainsons Lights Pvt Ltd Rtgs/Neft/Ifc Code-KKBK0000186 ( Kotak Mahindra Bank Chandni Chowk Delhi), Upi jainsonslights@paytm, Google/Paytm/Phonepay-9899188821, Amazon Pay-9899188821@apl