Made-to-Order Products — How It Works
How made-to-order works at Jainsons Lights
These products are manufactured fresh for you after your order is confirmed. Here is exactly what to expect.
The made-to-order process
You place your order
Add to cart, complete checkout. This sends a manufacturing request to our team.
We confirm specs + lead time
Within 24 hours, our team contacts you to confirm exact specifications and estimate manufacturing lead time based on design complexity and materials. The typical window is 7-15 days but custom or complex items can take longer — we will share the exact estimate before processing begins.
Production begins
Once you confirm the lead time and any required customizations, manufacturing starts. At this point, your order moves to non-cancellable status — see the warning below.
Quality check + dispatch
Each piece is inspected before packing. We share dispatch confirmation with tracking — via your preferred shipper if you have one nominated.
Because made-to-order products are manufactured specifically for you, we cannot accept cancellations after production starts. You CAN still cancel before we begin processing — just let our team know during the lead-time confirmation window in Step 2.
Possible delays — full transparency
Custom manufacturing involves materials sourcing, fabrication, finishing, and quality checks. Occasionally factors outside our control cause delays:
- Material shortages (especially imported components)
- Custom finish requirements requiring extra fabrication time
- Festive-season backlogs at suppliers
- Unforeseen quality-check rework
If any delay arises, our team will inform you immediately with an updated dispatch estimate. We will never leave you in the dark.
Only place a made-to-order order if you have ample time. If you are under a strict deadline — a wedding, store opening, deadline shoot — reach out to our team FIRST and we will help you decide between made-to-order or a ready-stock alternative that fits your timeline.