Your Order Journey at Jainsons Lights
Your order journey at Jainsons Lights
What happens after you place an order — step by step, with full clarity.
🔍 Step 1: We check stock
Our team verifies physical stock before processing every order.
- Most items ship the day we confirm — they are already in our warehouse.
- Items marked Stock Confirmation Required are imported or slow-moving — we verify before committing.
- If anything is unavailable, we inform you within 24 hours and refund prepaid orders (or cancel COD orders).
📦 Step 2: Dispatch timing depends on product type
Every product on our store falls into one of three categories. The purchase aid badge on the product page tells you which one — here is what each means:
Made-to-Order
Manufactured fresh for you. Non-cancellable once processing begins.
Details →Assembled-to-Order
Parts in stock, assembled per your specs. We keep you updated throughout.
Details →✈️ Step 3: Shipping — your preferred shipper
- Choose your shipper — Bluedart, DTDC, your own logistics partner, or anything else. Gives you the best predictability.
- Shipping at actual cost — no markup, no pre-charged inflation. We share exact freight charges before dispatch.
- No fixed delivery timeline — Indian (and international) logistics are erratic and outside our control. We commit to dispatch confirmation, not delivery dates.
📍 Step 4: Track your order
How you track depends on which method we used to ship your order — most orders go via Shiprocket, bulk/remote orders via transport or special courier.
Standard online orders
Most orders ship through Shiprocket. Once dispatched, you receive tracking details directly on email and WhatsApp from the Shiprocket portal. Click the tracking link to follow your shipment live.
Bulk & remote-location orders
For bulk shipments or remote deliveries we use transport companies or special couriers. Our Order Processing team shares the docket details with you on WhatsApp once your shipment is dispatched — reach out to them anytime for status updates.
WhatsApp Order Processing team →📞 Talk to us anytime
Three lines for order help. Pick whichever is convenient.