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Jainsons Lights After-Sales Service Policy

Introduction

This policy document outlines the after-sales service procedures and guidelines at Jainsons Lights. Our commitment is to ensure a smooth and satisfactory experience for our customers post-purchase. Please read the following terms carefully to understand our practices regarding after-sales service.

Contacting Sales and Customer Care

  • Sales Contact: Upon purchase, please note the direct contact number of the salesperson assisting you. This should be your primary point of contact for any support needed post-purchase.
  • Customer Care: For escalations or if you have misplaced the salesperson’s contact, please reach out to our Customer Care at 9266629996. We recommend using this number primarily for escalations.

Supply-Related Issues

  • Delivery Delays: While we are committed to timely delivery, delays may occur due to external factors beyond our control, such as shipping company delays or supplier/manufacturer issues. In these instances, your patience and understanding are appreciated. Please note that Jainsons Lights cannot be held responsible for any loss caused due to these delays.

Product Service

  • Onsite Service: We do not offer onsite service for products under warranty. Exceptions may be made at our discretion, where our team may visit the client’s site for special cases.
  • Repair Responsibility: For products given to us for repair, it is the customer’s responsibility to collect the repaired items within 30 days. Post this period, Jainsons Lights will not be liable for any loss or damage to the product.

Return and Exchange Policy

  • Decorative Lights: Given the fast-changing nature of our products, returns, exchanges, or cancellations are not offered for externally sourced or custom-manufactured products. However, exchanges may be considered for regular stock items, provided they are in their original condition and packaging.
  • LED Lights: Made-to-order products cannot be returned or cancelled. Exchanges may incur additional costs. Ready-made products are not eligible for return or exchange. Regular stock items may be exchanged under the same conditions as decorative lights.

Delivery and Shipment

  • Preferred Shipping: Inform us of your preferred shipping service provider at the time of order.
  • Transit Delays: Delays in transit are generally beyond our control, but our team will coordinate and address any issues with the relevant parties.
  • Transit Damage: Damage during transit is not within our control, but we will strive to provide spare parts or replacements subject to availability.