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Customer Policy and Terms & Conditions for Decorative Lights

Customer Policy and Terms & Conditions for Decorative Lights

1. Product Offering

1.1 Types of Decorative Lights
  • Built-in LED Lights: These lights come with integrated LED lighting, eliminating the need for additional lamps.
  • Holder Lights: These lights feature holders that can accommodate various lamp types, such as LED or Incandescent Lamps. Please note, lamps for these lights are not included in the product, unless specified otherwise.

2. Product Warranty

2.1 Holder Lights Warranty
  • Lights with standard holders (without built-in LED lights) do not come with a warranty, as the lamps are replaceable.
2.2 Exclusions from Warranty
  • Natural wear and tear or deterioration due to external factors are not covered under warranty.
2.3 Built-in LED Lights Warranty
  • Due to the customized and imported nature of products with built-in LED lights, these cannot be covered under standard warranty.
  • We offer after-sales service, providing spare parts or chargeable repair services when possible.

3. Damage in Transit

  • Given the fragile nature of our lights, we recommend wooden or special box packing for safer transport.
  • In case of damage during shipping, please contact us immediately. We will strive to provide spare parts or suitable solutions based on availability.

4. Cancellation, Return, and Exchange Policy

  • Due to the fast-changing fashion nature of our products, and in cases where products are sourced externally or custom-manufactured, we cannot offer returns, exchanges, or cancellations.
  • However, for products that are part of our regular stock, we may offer an exchange provided the product is in its original condition and packaging.

5. Installation

  • Installation services are not included with our product offerings.
  • Considering the unique nature of our products, we can arrange for specialized installation services through external vendors and technicians on a chargeable basis.

6. Site Feasibility

  • Decorative lights come in a wide variety of shapes and sizes, and depending on the installation location and project site factors, alterations or additions may be necessary.
  • Customers are advised to plan in advance and purchase lights accordingly. While the planning and execution of installation are the responsibility of the customer, our team is committed to providing the best technical advice available to assist in this process.

7. Acknowledgment

By purchasing our products, customers acknowledge understanding and agreement to these terms and conditions.