Collection: Order Processing
As one of the largest lighting platforms, our mission is to offer an extensive range of lighting products for your selection and convenience. Thus we cannot make sure every item listed on the website is available in stock all the time.
Here’s how we manage our unique e-commerce model:
1. Product Availability:
- Due to our vast catalogue, not every item listed on our website may be in stock at all times.
- After you place an order, our team checks the availability and will update you via WhatsApp and call regarding your order status.
- In the event an item is unavailable, we will inform you promptly and offer substitute products, or you may choose to cancel your order for a full refund.
2. Shipping Timeline:
- We aim to ship orders within 2-3 days of order confirmation. But some items may take more time.
3. Order Acceptance Criteria:
- Item Availability: We may not have loose piece quantities available for some non-regular items that are typically sold in master boxes.
- The urgency of Order: If you require products urgently and the items take time to arrange, we might be unable to fulfil the order.
- Minimum Order Quantity: For a few types of items that are prone to breakage in transit, a minimum order quantity may be required.
4. Pricing and Product Details:
- We strive to provide accurate and up-to-date product details and prices. However, these may sometimes be incorrect or change without prior notice from the manufacturer.
- If we discover a price update or an error in product details after your order is processed, we will inform you immediately. You will have the option to accept the updated price/details or cancel the order.
Note: We reserve all rights regarding the acceptance and processing of orders. Our policies are subject to change based on operational requirements and external factors. Please check this page regularly for the latest information.
Need Assistance?
If you have any questions about our Order Processing Policy or need help with your order, please contact us.