The Jainsons Money-Back Guarantee
Since 1978 we have stood behind every light we sell. If your order arrives damaged, faulty or not what you ordered, we will put it right. If we can't, you get your money back.
What's covered
- Damage in transit
- A manufacturing defect, or a light that does not work
- The wrong item, finish or specification
- A part we are unable to supply
- Any other shortcoming from our side
What we do
We first send replacement parts or a replacement piece. If we cannot do either, we refund 100% of the amount you paid for that item, including delivery charges. You pay nothing for a covered problem. Pickup and replacements are free, so please keep the original box and packing.
How to claim
- Contact us within 7 days of delivery.
- Send 2–3 clear photos of the problem and a photo of the courier label on the outer box.
- An unboxing video is optional, but it helps us approve your claim faster.
Refunds
We start your refund within 2 working days of collecting the item, or of approving your claim if no pickup is needed. It goes back to your original payment method, and banks usually credit it in 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.
Custom and made-to-order lights
These are covered for damage and for any mistake from our side. We cannot refund them for a change of mind, so please check your selection before ordering.
What's not covered
- Change of mind, or not liking the product
- Delivery time or delays
- Damage during installation or wiring, incorrect wiring, voltage surges or misuse
Please check your light before it is fitted. Your normal product warranty still applies.
Contact
WhatsApp +91 98991 88821 · Phone +91 92669 29991 · Email support@jainsonslightsonline.com
