Thank you for choosing Jainsons Lights to illuminate your space with our bespoke lighting solutions! We are thrilled to assist you in bringing your unique vision to life through our customized lights.

In our pursuit to craft the perfect lighting piece tailored to your specifications, we commit ourselves to uphold quality and precision at every stage of the production process. To achieve this, we collaborate with various factories, artisans, and suppliers, each playing a crucial role in the creation of your custom light.

Navigating Unpredictable Variables: While we strive to meet all deadlines and deliver your custom order in a timely manner, the customized nature of each piece does involve multiple stages of careful production and coordination with diverse entities. At times, unforeseen challenges such as material shortages, design alterations, or unexpected delays from our partner factories might influence our timelines.

Keeping You Informed: We believe in maintaining transparent communication throughout the journey of creating your piece:

• Our team will keep you updated regarding the progress of your order at various stages.
• In the event of any delays or alterations, we will promptly communicate the same, ensuring you are always in the loop.

Flexible Timeframes: To safeguard your experience and expectations, we encourage you to consider a flexible timeframe for your custom lighting order:

• While we provide an estimated delivery date, considering a grace period for any potential unforeseen delays would be prudent.
• If your project is time-sensitive, we advise placing your order well in advance to accommodate any unexpected variations in the production timeline.

Ensuring Satisfaction: Your satisfaction is paramount to us, and we deeply appreciate your understanding and patience during the creation of your bespoke lighting piece:

• Our team is at your disposal to discuss any queries or adjustments you may wish to make at various stages of production.
• In the event of a delay, we are committed to working closely with you to navigate through the situation and explore suitable solutions.

Next Steps:

• A dedicated account manager will be assigned to manage and update you regarding your order.
• You’ll receive periodic updates, images, and potential samples (if applicable), ensuring that the final product is meticulously aligned with your expectations.

In trusting us with your custom lighting needs, you are not just a customer but a valued partner in the creation of a piece that is uniquely yours. We appreciate your understanding, trust, and patience as we navigate through the intricate process of bringing your custom lighting to life.

Thank you for your collaboration, and here’s to creating illuminating experiences together!

Warm regards

Thanks for your Interest in our products.

Thank you for choosing Jainsons Lights for your lighting needs. We take pride in designing and manufacturing custom LED lighting solutions that align with our customers' visions and requirements. Our lights are not only a source of illumination but also an integral part of the aesthetic and functionality of the spaces they occupy.

Our Commitment to Customization: Every LED light we produce is a result of a personalized process, crafted to your exact specifications. We are committed to delivering quality and precision in each custom order.

Order Confirmation & Manufacturing Process: Upon placing your order, you will receive a detailed confirmation of your specifications. Our manufacturing process is thorough and begins immediately after confirmation, ensuring timely delivery of your custom LED solutions.

Cancellation Policy: We understand that plans can change. However, due to the nature of made-to-order products, the following cancellation policy is in place to protect the integrity of our design and production process:

• Cancellations within 24 hours of order placement: Full refund
• Cancellations after 24 hours but before production begins: 50% refund
• Cancellations after production has begun: No refund available

Return & Exchange Policy: Custom LED lighting is designed to your specifications and, as such, cannot be restocked or resold. We do not accept returns or exchanges on custom orders. Please review your designs carefully before confirmation, and feel free to reach out for clarification on any product specifics.

Quality Assurance: Every custom LED light is subjected to rigorous quality checks to ensure it meets our high standards and your expectations. In the rare event of a manufacturing defect, notify us within 1 week to have the issue rectified under our quality assurance policy.

Product Warranty: We stand behind the quality and performance of our LED lighting solutions with a warranty which covers manufacturing defects, voltage fluctuation, hardware malfunctions, etc.

Warranty Conditions:

• To be eligible for warranty service, you must retain your original purchase invoice. The invoice serves as your proof of purchase and indicates the starting date of your warranty period.
• Warranty services may include repair or replacement of the product, depending on the nature of the issue.
• The warranty does not cover damages resulting from improper installation, misuse, unauthorized repairs or modifications, or accidental damage.

Damage in Transit: In the unlikely event that your order is damaged during shipping, please contact us immediately. We will work with you to resolve the situation, either through repair or replacement, as deemed appropriate.

Consultation Services: Our experts are available for consultation to ensure that your custom lighting meets all your expectations. We strongly recommend taking advantage of this service prior to confirming your order.

Acknowledgment: By placing an order with us, you acknowledge that you have read, understood, and agreed to our terms regarding made-to-order items. We appreciate your business and look forward to creating a masterpiece exclusively for you.

Thank you for choosing Jainsons Lights for your LED lighting solutions.

Customer Policy and Terms & Conditions for Decorative Lights

1. Product Offering

1.1 Types of Decorative Lights

• Built-in LED Lights: These lights come with integrated LED lighting, eliminating the need for additional lamps.
• Holder Lights: These lights feature holders that can accommodate various lamp types, such as LED or Incandescent Lamps. Please note, lamps for these lights are not included in the product, unless specified otherwise.

2. Product Warranty

2.1 Holder Lights Warranty

• Lights with standard holders (without built-in LED lights) do not come with a warranty, as the lamps are replaceable.

2.2 Exclusions from Warranty

• Natural wear and tear or deterioration due to external factors are not covered under warranty.

2.3 Built-in LED Lights Warranty

• Due to the customized and imported nature of products with built-in LED lights, these cannot be covered under standard warranty.
• We offer after-sales service, providing spare parts or chargeable repair services when possible.

3. Damage in Transit

• Given the fragile nature of our lights, we recommend wooden or special box packing for safer transport.
• In case of damage during shipping, please contact us immediately. We will strive to provide spare parts or suitable solutions based on availability.

4. Cancellation, Return, and Exchange Policy

• Due to the fast-changing fashion nature of our products, and in cases where products are sourced externally or custom-manufactured, we cannot offer returns, exchanges, or cancellations.
• However, for products that are part of our regular stock, we may offer an exchange provided the product is in its original condition and packaging.

5. Installation

• Installation services are not included with our product offerings.
• Considering the unique nature of our products, we can arrange for specialized installation services through external vendors and technicians on a chargeable basis.

6. Site Feasibility

• Decorative lights come in a wide variety of shapes and sizes, and depending on the installation location and project site factors, alterations or additions may be necessary.
• Customers are advised to plan in advance and purchase lights accordingly. While the planning and execution of installation are the responsibility of the customer, our team is committed to providing the best technical advice available to assist in this process.

7. Acknowledgment

By purchasing our products, customers acknowledge understanding and agreement to these terms and conditions.

Introduction

This policy document outlines the after-sales service procedures and guidelines at Jainsons Lights. Our commitment is to ensure a smooth and satisfactory experience for our customers post-purchase. Please read the following terms carefully to understand our practices regarding after-sales service.

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Contacting Sales and Customer Care

• Sales Contact: Upon purchase, please note the direct contact number of the salesperson assisting you. This should be your primary point of contact for any support needed post-purchase.
• Customer Care: For escalations or if you have misplaced the salesperson’s contact, please reach out to our Customer Care at 9266629996. We recommend using this number primarily for escalations.

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Supply-Related Issues

• Delivery Delays: While we are committed to timely delivery, delays may occur due to external factors beyond our control, such as shipping company delays or supplier/manufacturer issues. In these instances, your patience and understanding are appreciated. Please note that Jainsons Lights cannot be held responsible for any loss caused due to these delays.

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Product Service

• Onsite Service: We do not offer onsite service for products under warranty. Exceptions may be made at our discretion, where our team may visit the client’s site for special cases.
• Repair Responsibility: For products given to us for repair, it is the customer’s responsibility to collect the repaired items within 30 days. Post this period, Jainsons Lights will not be liable for any loss or damage to the product.

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Return and Exchange Policy

• Decorative Lights: Given the fast-changing nature of our products, returns, exchanges, or cancellations are not offered for externally sourced or custom-manufactured products. However, exchanges may be considered for regular stock items, provided they are in their original condition and packaging.
• LED Lights: Made-to-order products cannot be returned or cancelled. Exchanges may incur additional costs. Ready-made products are not eligible for return or exchange. Regular stock items may be exchanged under the same conditions as decorative lights.

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Delivery and Shipment

• Preferred Shipping: Inform us of your preferred shipping service provider at the time of order.
• Transit Delays: Delays in transit are generally beyond our control, but our team will coordinate and address any issues with the relevant parties.
• Transit Damage: Damage during transit is not within our control, but we will strive to provide spare parts or replacements subject to availability.

Invoice & Accounts Policy

1. Invoice Modification

Time Frame for Modifications: Requests for any modifications or corrections to invoices must be made within the month of the original purchase date.

Restrictions: Modifications or corrections requested after this period cannot be accommodated.

2. Invoice Delivery

Method of Delivery: Invoices will be sent to customers via SMS and email through the Credflow application.

Acknowledgement of Transaction: Receipt of these communications by the customer is considered an acknowledgement of the transaction detailed in the invoice.

3. Discrepancies and GST Input Credit

Reporting Discrepancies: Customers are encouraged to report any doubts or discrepancies to their sales contact at Jainsons Lights immediately for resolution.

GST Input Credit Issues: For issues related to GST input credit not reflecting at the customer’s end, whether due to errors in entering GST information or other technical glitches, customers should contact their sales representative for assistance.

4. Payment Terms

Standard Credit Terms: Our standard credit terms are 45 days from the invoice date.

Interest on Late Payments: Any delay in payment post the 45-day credit term will attract an interest of 18% per annum.

5. Supply Shortages and Quality Issues

Communication of Issues: Any shortage in supply or quality issues must be communicated to the company as promptly as possible.

Payment Obligations: These issues should not be a reason to hold back payments. Jainsons Lights is fully responsible for resolving any issues, irrespective of the status of your payments.

6. Consequences of Non-Payment

Suspension of Services: In the event of non-payment of dues within the stipulated time frame, all after-sales support, warranty, and repair services will be ceased to the customer until the payments are cleared.