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How our Money-Back Guarantee works
Arrived damaged, faulty or wrong? We replace it, or refund 100%. Claim within 7 days.
How it works
- Check your light before fitting it. Found a problem? WhatsApp us within 7 days of delivery.
- Send 2–3 photos and the courier label on the box. An unboxing video gets you a faster decision.
- We send parts or a replacement. If we can't, you get 100% of your money back.
Free pickup on approved claims. Read the full policy
What is the Jainsons Money-Back Guarantee?
If your order arrives damaged, faulty or not what you ordered, tell us within 7 days of delivery. We send parts or a replacement first, and if we can't, we refund 100% of what you paid for that item, including delivery charges.
Does it cover made-to-order lights?
Yes, for damage and for any mistake from our side. Made-to-order and custom lights cannot be refunded for a change of mind.
How fast will I get my refund?
We start it within 2 working days of collecting the item. Banks usually credit your original payment method in 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.
Can I get a refund if I don't like the product or change my mind?
No. The Money-Back Guarantee covers damage, defects, wrong items and mistakes from our side. It does not cover a light you don't like or have changed your mind about.
Full policy
The Jainsons Money-Back Guarantee
Since 1978 we have stood behind every light we sell. If your order arrives damaged, faulty or not what you ordered, we will put it right. If we can't, you get your money back.
What's covered
- Damage in transit
- A manufacturing defect, or a light that does not work
- The wrong item, finish or specification
- A part we are unable to supply
- Any other shortcoming from our side
What we do
We first send replacement parts or a replacement piece. If we cannot do either, we refund 100% of the amount you paid for that item, including delivery charges. You pay nothing for a covered problem. Pickup and replacements are free, so please keep the original box and packing.
How to claim
- Contact us within 7 days of delivery.
- Send 2–3 clear photos of the problem and a photo of the courier label on the outer box.
- An unboxing video is optional, but it helps us approve your claim faster.
Refunds
We start your refund within 2 working days of collecting the item, or of approving your claim if no pickup is needed. It goes back to your original payment method, and banks usually credit it in 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.
Custom and made-to-order lights
These are covered for damage and for any mistake from our side. We cannot refund them for a change of mind, so please check your selection before ordering.
What's not covered
- Change of mind, or not liking the product
- Delivery time or delays
- Damage during installation or wiring, incorrect wiring, voltage surges or misuse
Please check your light before it is fitted. Your normal product warranty still applies.
Contact
WhatsApp +91 98991 88821 · Phone +91 92669 29991 · Email support@jainsonslightsonline.com
Since 1978 · 4 Delhi showrooms · Up to 5-year warranty
Ask price on WhatsApp- At Jainsons Lights, we are committed to the highest levels of customer experience.
- For any after-sales support Contact +919266929991
- For anything else please feel free to reach out to us. Check our Contact Details
We offer a 7-Day conditional Return & exchange Policy for all products. For more details on the Policies, please refer to the Policy Document You Can click here to initiate for Return