If your order arrives damaged, faulty or not what you ordered, tell us within 7 days of delivery. We send parts or a replacement first, and if we can't, we refund 100% of what you paid for that item, including delivery charges.
Does it cover made-to-order lights?
Yes, for damage and for any mistake from our side. Made-to-order and custom lights cannot be refunded for a change of mind.
How fast will I get my refund?
We start it within 2 working days of collecting the item. Banks usually credit your original payment method in 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.
Can I get a refund if I don't like the product or change my mind?
No. The Money-Back Guarantee covers damage, defects, wrong items and mistakes from our side. It does not cover a light you don't like or have changed your mind about.
Full policy
The Jainsons Money-Back Guarantee
Since 1978 we have stood behind every light we sell. If your order arrives damaged, faulty or not what you ordered, we will put it right. If we can't, you get your money back.
What's covered
Damage in transit
A manufacturing defect, or a light that does not work
The wrong item, finish or specification
A part we are unable to supply
Any other shortcoming from our side
What we do
We first send replacement parts or a replacement piece. If we cannot do either, we refund 100% of the amount you paid for that item, including delivery charges. You pay nothing for a covered problem. Pickup and replacements are free, so please keep the original box and packing.
How to claim
Contact us within 7 days of delivery.
Send 2–3 clear photos of the problem and a photo of the courier label on the outer box.
An unboxing video is optional, but it helps us approve your claim faster.
Refunds
We start your refund within 2 working days of collecting the item, or of approving your claim if no pickup is needed. It goes back to your original payment method, and banks usually credit it in 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.
Custom and made-to-order lights
These are covered for damage and for any mistake from our side. We cannot refund them for a change of mind, so please check your selection before ordering.
What's not covered
Change of mind, or not liking the product
Delivery time or delays
Damage during installation or wiring, incorrect wiring, voltage surges or misuse
Please check your light before it is fitted. Your normal product warranty still applies.
A 20 mm, 48 V DC magnetic track system with surface, suspended and recessed trimless channels for POP ceilings. For those planning a ceiling layout with straight runs, curves or circles, the range brings together tracks, lights, accessories and power supplies.
Product range
Linear Lights
Linear Spot Light 12W — Black
Linear Spot Light 12W — White
90 Degree SMD Back Light 14.4W
LED Linear Spot Light 8W
Linear Spot Light 18W — Black
Linear Spot Light 18W — White
Linear Spot Light 6W — Black
Linear Spot Light 6W — White
Linear Spot Light LB1 2W
Linear Spot Light LB2 2W
SMD Back Light 15W — Black
SMD Back Light 15W — White
SMD Back Light 24W — Black
SMD Back Light 24W — White
SMD Back Light 8W — Black
SMD Back Light 8W — White
Tiltable SMD Back Light 12W
Tiltable SMD Back Light 6W
Tracks
Deep Recessed Trimless 1 m — Black
Deep Recessed Trimless 1 m — White
Deep Recessed Trimless 2 m — Black
Deep Recessed Trimless 2 m — White
Deep Recessed Trimless 3 m — Black
Deep Recessed Trimless 3 m — White
ECO Deep Recessed Trimless 2 m
Round Deep Recessed Trimless 1500 mm
Round Deep Recessed Trimless 600 mm
Round Deep Recessed Trimless 900 mm
Round Surface / Pendant 1500 mm
Round Surface / Pendant 600 mm
Round Surface / Pendant 900 mm
Surface / Pendant 1 m — Black
Surface / Pendant 1 m — White
Surface / Pendant 2 m — Black
Surface / Pendant 2 m — White
Surface / Pendant 3 m — Black
Surface / Pendant 3 m — White
Track Accessories
Canopy Dish 200 mm
Corner Module 2 wire — Black
Corner Module 4 wire — Black
Corner Module 4 wire — White
Curved Corner Module 2 wire
Curved Corner Module 4 wire
Curved Input Module 2 wire
Curved Input Module 4 wire
Curved Surface Mounting Kit
Curved Track Jointer
ECO Recessed Jointer
End Cap Recessed — Black
End Cap Recessed — White
End Cap Surface — Black
End Cap Surface — White
Hanging Set
Hanging Tube (Scalable) 1 m
Hanging Tube (Scalable) 2 m
Input Module — White
Input Module + Connector
Input Module 0.5 m 2 wire — Black
Input Module 0.5 m 4 wire — Black
Input Module 2 m 2 wire — Black
Input Module 2 m 4 wire — Black
Metal Jointer — Black
Metal Jointer — Gold
Mounting Clamp
Recessed Curve Jointer 90° Curved Corner
Recessed Curve Jointer Curved Corner
Recessed Jointer + Connector
Recessed Jointer 90° — Black
Recessed Jointer 90° — White
Recessed Jointer IN Wall to Wall
Recessed Jointer OUT Wall to Wall
Straight Connection + Junction Set — Black
Straight Connection + Junction Set 4 wire — White
Surface Curve Jointer 90 Curved Corner
Surface Jointer +Connector
Surface Jointer 90 Degree — Black
Surface Jointer 90 Degree — White
Surface Jointer IN Wall to Wall
Surface Mounting Kit — Black
Surface Mounting Kit — White
Spotlights
LED Track Light T14 5W
LED Track Light T64 4.5W
LED Track Light TL5 (PVD) 5W
Linear Hanging Light (PVD) 7W
Linear Hanging Light 7W — Matt Black
Linear Track Light DS 8W
Linear Track Light LB 12W — Black
Linear Track Light LB 12W — White
Linear Track Light LB 6W — Black
Linear Track Light LB 6W — White
Linear Track Light QC 6W
Linear Track Light QC 9W
Linear Track Light TL 12W — Black
Linear Track Light TL 12W — White
Linear Track Light TL 18W — Black
Linear Track Light TL 18W — White
Linear Track Light TL 30W — Black
Linear Track Light TL 30W — White
Linear Track Light TL 5W — Black
Linear Track Light TL 5W — White
Track Light VG 12W — Black
Track Light VG 18W — Black
Circular Track Lights
LED Track Light Round TL5 (PVD) 5W
Round Diffused Light 12W
Round Diffused Light 6W
Round Spot Light 12W
Round Spot Light 6W
Round Track Light 12W
Round Track Light 18W
Round Track Light 5W
Power Supplies
100W — Black
100W — White
100W 1500 mm
100W 900 mm
200W — Black
200W — White
Remote Control
Multi Function Remote Control
Specifications
Light colours vary by model, and not every colour is available with every control option.
For anything else please feel free to reach out to us. Check our Contact Details
We offer a 7-Day conditional Return & exchange Policy for all products. For more details on the Policies, please refer to the Policy Document You Can click here to initiate for Return
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Trade Pricing
Designers, architects & resellers
Get your own project rates across our full range — with GST invoicing and a dedicated person for every order.